Mitto and Demand Metric recently partnered to better understand how marketing and customer support teams are serving their customers amid escalating demand. Their State of Customer Experience report confirmed that brands who engage with their customers in a cohesive omnichannel environment see much better results than those organizations with “limited, disconnected touchpoints.”
The following infographic shows some key stats from the survey of more than 600 study participants, including responses to growing holiday demands and predictions for 2022. [Click to enlarge.]
Visit Mitto’s site for the full State of Customer Experience report.