Changing Consumer Sentiment in 2020 8.17.2020 Julian Zeng Customers have adapted to COVID-19 with new shopping behaviors and an embrace of digital services Download the full Changing Consumer Sentiment infographic Thanks! Your email should start shortly. Receive emails from AMA Download Please wait … Infographic designed by Bill Murphy. Consumer Behavior coronavirus covid Retail and Shopper Marketing Shopper Marketing Julian Zeng Julian Zeng is omni-channel content manager at the American Marketing Association. He may be reached at firstname.lastname@example.org.