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Changing Consumer Sentiment in 2020

Changing Consumer Sentiment in 2020

Julian Zeng

anxious masked woman in window

Customers have adapted to COVID-19 with new shopping behaviors and an embrace of digital services

 

Download the full Changing Consumer Sentiment infographic

 

Infographic designed by Bill Murphy.

Julian Zeng is assistant managing editor at the American Marketing Association. He may be reached at jzeng@ama.org.