Changing Consumer Sentiment in 2020 8.17.2020 Julian Zeng Customers have adapted to COVID-19 with new shopping behaviors and an embrace of digital services Download the full Changing Consumer Sentiment infographic Thanks! Your email should start shortly. Receive emails from AMA Download Please wait … Infographic designed by Bill Murphy. Sign up for the My AMA Daily newsletter Our brand-new daily email combines original thought leadership content from the AMA with the best resources and news from around the web. Sign Up Thank you for signing up! Please wait … Consumer Behavior coronavirus covid Retail and Shopper Marketing Shopper Marketing Julian Zeng Julian Zeng is assistant managing editor at the American Marketing Association. He may be reached at firstname.lastname@example.org.