There are four phenomena making CMOs the likely heirs in the lineage of executive leadership
I first heard the idea that customer-centric B-to-B CMOs make the perfect CEOs when talking with Claudine Bianchi, CMO at Click Software. Led by her customer-centric CEO, her company had adopted a top-to-bottom customer-centric strategy and was experiencing record growth. Bianchi orchestrated the entire customer life cycle through the use of customer-facing systems, data and collaborative processes. Bianchi knows her customer and brings intimate knowledge to her company for better decision-making up and down the line.
Because of her intense customer focus, she acts more like a B-to-C CMO than a B-to-B CMO. Her B-to-C approach fuels her successful career path. There are four phenomena guiding her and other CMOs to the corner office: the B-to-B legacy shift, customer demand for B-to-C experience, customer-centric strategy and marketing operations enabling CMO-led customer-centric strategy.
1. The B-to-B Legacy Shift