Review Your Engagement

The next step in conducting an audit is reviewing your engagement.

Social media isn’t just for promoting, it’s for engagement. If a customer asks a question, are you responding in a timely manner? Are you asking questions to promote conversions and community-building? Engagement can beneficial for everyone and in the world of social media where everyone is connected all of the time, you have to make sure your engagement is timely.

Watch the 3-minute video on reviewing your engagement before moving on to the next lesson.

Course Overview

A social media audit is the process of reviewing your business’ social media activity to assess growth and engagement opportunities - and what can be done to improve your overall presence.

It’s an important activity which you should be doing annually at a minimum to keep up with the latest platform trends and algorithm changes. In this workshop, you will learn how to go about conducting an audit of your social media marketing. You will learn about how to review and optimize your social media profiles, how to assess your content strategy, and how to analyze your growth tactics. We will also review whether you are generating enough conversions on your landing pages and discuss social media click-though journeys. During the workshop, you will be provided with a checklist of questions to run through which can also be applied to both your own, and competitor brands. This will provide you with fresh inspiration and opportunities to benchmark your own engagement metrics against theirs. This workshop is for mid-level marketing generalists and social media managers who want to fine-tune their social media output. Key Takeaways
  1. Learn how to audit your social media setup
  2. Understand how to audit and evaluate your social media content including imagery, tone of voice and consistency
  3. Learn how to analyze content performance to seek new opportunities
  4. Discover how to audit competitor brands (and how to decide which “competitors” are worth spending time and effort reviewing)
  5. Understand how to optimize your social media marketing based on your audit findings