Use this tool to calculate the customer satisfaction index (CSI) for each of your customers and overall organization.
- Estimated time required: 4 hours
- Skills required: Data analysis
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Customer Engagement Playbook
This tool can be used alone, but it’s also part of the comprehensive Customer Engagement Playbook. It provides organizational step-by-step instructions while also helping you utilize more than 20 downloadable tools from the popular AMA Marketer’s Toolkit library.
This tool is powered by Demand Metric.