Navigating Health Care Services: Experiences of Women With Chronic Reproductive Health Conditions

Presented by: Edna G. Ndichu, Whitworth University and Shikha Upadhyaya, California State University

This study draws on extant consumer research on intersectionality to examine gendered health disparities in health services contexts in a bid to understand different ways consumers navigate exclusionary and sometimes dismissive service practices while maintaining their voices and sense of self.

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May 20, 2020 at 10:35 pm #59933

Monica Gerhardt

Please provide feedback on Navigating Health Care Services: Experiences of Women With Chronic Reproductive Health Conditions

May 28, 2020 at 6:55 pm #60294

Mariea Hoy

You might find the consumer vulnerability literature useful for big picture guidance in framing/discussing the public policy implications.
Pavia and Mason (2014), “Vulnerability and Physical, Cognitive, and Behavioral Impairment: Model Extensions and Open Questions” might be a starting point. Journal of Macromarketing, 34(4), 471-485.
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