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2020 Resiliency Award Winners & Case Studies

The year 2020 will be remembered for various reasons, but one of the most influential was the impact of COVID-19 on chapter operations. Almost every chapter was forced to cancel in-person events in March, making a quick and dramatic pivot to online-only events and meetings. Several chapters excelled at this transition and received a special award as part of their CEA entry*.

Here, you can access the winning entries and use them as a “crisis management” roadmap in situations that impact your chapter.

Resilience Award Winners

Houston Entry 
Richmond Entry 
Washington, DC Entry


*COVID entries were based on the following criteria

As chapters continue to evolve their programming due to the impact of COVID-19, new ideas and programming formats have emerged. We spoke with several chapters to discover best practices and working now.

Whether it’s trying to host new online events for the first time or adapting current programming to a new format, these chapters have successfully navigated the transition. Read helpful case studies to learn how you can accelerate your programming transition, engage your members, and deliver engaging experiences for your chapter.

Suppose you’ve successfully navigated a change in the program. We want to hear about it. Be sure to share your story with us by contacting Michael Fleischner at For additional guidance and support, please contact your Professional Chapters Council representative.

Case Studies

New Jersey Case Study
Baltimore Case Study