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Services Marketing: People, Technology, Strategy
Psychology & Marketing, 38(11)
Journal of Travel & Tourism Marketing, 38(7)
Journal of Services Marketing, 35(6)
Journal of Service Theory and Practice, 31(6)
Journal of Research in Interactive Marketing, 15(4)
Journal of Political Economy, 129(11)
Journal of Marketing, 85(6)
Journal of Business & Industrial Marketing, 36(10)
Journal of Business Ethics, 173(4)
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