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Journal of Service Theory and Practice, 35(6)
Journal of Service Theory and Practice, 35(7)
Journal of Services Marketing, 39(9)
Marketing Intelligence & Planning, 43(8)
Organizational Research Methods, 29(1)
Recherche et Applications en Marketing, 40(4)
Academy of Management Journal, 68(6)
Health Marketing Quarterly, 42(4)
Industrial Marketing Management, 131
Journal of Applied Psychology, 110(12)
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