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Marketing Science, 28(3)
Multivariate Behavioral Research, 44(3)
Public Opinion Quarterly, 73(2)
Service Industries Journal, 29(6)
Services Marketing Quarterly, 30(3)
Sloan Management Review, 2009(Summer)
Academy of Management Review, 34(3)
Administrative Science Quarterly, 54(1)
American Economic Review, 99(2)
Business Horizons, 52(4)
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