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Journal of Service Management, 35(3)
Journal of Service Research, 27(3)
Journal of Strategic Marketing, 32(4)
Management Science, 70(6)
Psychometrika, 89(2)
Recherche et Applications en Marketing, 39(2)
Review of Marketing Research, 21
Strategic Management Journal, 45(7)
Corporate Reputation Review, 27(2)
Econometrica, 92(3)
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