How to Retain Customers: The Behaviors Behind Brand Loyalty
Discover how to measure loyalty by what customers actually do and use those behaviors to retain more customers and grow advocacy. (Online | 2 Hours|
October 22, 2026 | 10:00am - 12:00pm Central Time
- Defining brand loyalty
- Metrics that actually matter
- How loyalty is created
- Activating nd retaining loyal customers
What’s Included?
- 2 hours of live instruction and hands-on activities starting at 10:00 a.m. Central Time
- Interactive Q&A
- Resources, tips and best practices
- Access to recording and resources for three months
Who Should Attend?
- Retention, loyalty, and CRM marketers who own repeat purchase, churn, or lifecycle programs and need to prove what actually keeps customers coming back.
- Brand and customer marketers looking to move beyond awareness and connect their work to retention and long-term customer value.
- Customer experience and lifecycle managers who design or influence the customer journey and want to build the moments that turn buyers into repeat customers.
- Marketing analysts and data-focused marketers who track loyalty metrics and want to translate behavioral data into campaigns and segmentation.
- Marketing managers and directors in retail, hospitality, financial services, and CPG who set retention strategy or manage the budget behind it.
Can’t Attend Live But Want the Information?
We will send a link to the recording and resources within one business day of the event to registrants! Access will be available for three months.