fbpx

People Skills in the Workplace

Chicago, IL

Wednesday, February 26

8:00 am - 8:30 am

Registration and Hot Breakfast

We’ll kick off the day with a nice breakfast. You’ll also be provided with lunch and breaks throughout the day.

8:30 am - 5:00 pm

Introduction

  • What are leadership and interpersonal skills
  • Importance of leadership and interpersonal skills
  • Case study

Defining Who You Are

  • Paint an honest picture of who you are
  • Areas you can actually improve in
  • Deciding who you want to be

Communication Skills

  • Ways we communicate
  • Non-verbal communications
  • Listening, openness and honesty
  • How to influence others

Emotional Intelligence and Emotional Quotient (EQ)

  • The science behind emotional intelligence
  • Identify and access your emotions
  • How to exercise self-control
  • Identify triggers and how to respond to them
  • Maximize team performance with emotional intelligence
  • How to catalyze change

High Stakes Conversations

  • Deliver concise messages to compel and convey a point
  • Maintain the right mindset and physical presence
  • Connect with individual stakeholder while managing multiple stakeholders
    • Avoid messaging pitfalls

Thursday, February 27

8:00 am - 8:30 am

Breakfast

8:30 am - 4:00 pm

Developing a Confident Mindset

  • Giving rather than getting
  • Working together
  • Practicing mindfulness
  • Vulnerability and its power
  • Slowing down and multitasking

Being or Becoming Creative

  • How to address/approach challenges
  • Seeing challenges in a different light
  • Creative brainstorming techniques for marketers

Leading Productive Client Meetings/Calls

  • Voice and email are so important
  • Meeting preparation steps
  • Successful ways to initiate a meeting
  • Propose challenging ideas while promoting and maintaining healthy client relationships
  • Delegate and coordinate work successfully
    • Consistency and accountability

Social Success at Work

  • Building productive relationships with clients and coworkers
  • Networking effectively (when you hate networking)
  • Navigating politics, alliances and cliques

Conflicts

  • How to handle team conflicts
  • Alpha’s
  • Effective communication techniques

Summary

  • Final inspiration
  • Q&A / Discussion