Member Only Webcast: How to Win the Digital Customer Experience

 
Key Takeaways
  • ​See how digitization is transforming marketing and customer experience in both B2C and B2B companies
  • Understand where your peer companies are investing their CX digitization dollars, who is overseeing the process, what tools are most effective, and what obstacles they find most difficult to surmount
  • Learn the four distinct approaches to CX digitization: Non-Digital, Reactive, Advanced, and Strategic
  • Hear how companies in the Strategic group differ from the others, not just in what they do, but also in the results they obtain
 
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