Integrating VoC into Management and Operations - Using VoC to Drive Action

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Customer feedback plays an integral role in the success of any business, but there are many organizations out there that are unsure about how to best capture that feedback and make it actionable.

In this presentation from the 2013 Confirmit Community Conference, Seth Hall, Vice President, Customer Service, Philadelphia Insurance will walk you through some of the most common questions and arm each attendee with the information and tools they need to start, enhance, or revitalize their VoC program.

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