Harnessing the Power of Your VoC Program

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Managing a Voice of the Customer program can be a daunting task. In this video from the  2013 Confirmit Community Conference, Stacey Nevel, Director, Customer Experience at Confirmit outlines the essential building blocks for creating a solid VoC program.

She shares best practice on how you can take charge of your program and generate excitement, drive positive action through timely and insightful knowledge sharing and engage your customers and fellow employees in the journey to customer-centricity.

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