INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

---

Revisiting a model of customer engagement cycle: a systematic review
—Duc Hoang, Sofia Kousi, Luis F. Martinez & Satish Kumar [Publisher] [Google Scholar]

Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda
—Mohammad Sadegh Eshaghi, Mona Afshardoost & Jana Lay-Hwa Bowden [Publisher] [Google Scholar]

Determinants and consequences of trust in AI-based customer service chatbots
—Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim & Saini Das [Publisher] [Google Scholar]

Mapping knowledge management research in hospitality: a bibliometric analysis
—Mert Gürlek & Mehmet Ali Koseoglu [Publisher] [Google Scholar]

Envy: definitions, approaches and implications
—Rehan Ahmad & Muhammad Ishtiaq Ishaq [Publisher] [Google Scholar]

Using social exchange perspective to explain customer voluntary performance behavior
—You-De Dai, Ying-Chan Liu, Wen-Long Zhuang & Ching-Hua Wang [Publisher] [Google Scholar]