J Financial Services Mar


Journal of Financial Services Marketing, 28(2)



Physical proximity as pleasure or pain? A critical review of employee–customer proximity in sales and services settings
Tobias Otterbring [Google Scholar]

Modeling of factors affecting investment behavior during the pandemic: a grey-DEMATEL approach
Ritika, Himanshu, Nawal Kishor [Google Scholar]

An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets
Shalini Srivastava, Nidhi Singh [Google Scholar]

Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals
Gamini Gunawardane [Google Scholar]

Customer acceptance toward Islamic personal financing in Pakistan
Muhammad Ali, Syed Ali Raza, Chin-Hong Puah, Muhammad Shujaat Mubarik [Google Scholar]

The role of customer personality in premium banking services
Shirie Pui Shan Ho, Amy Wong [Google Scholar]

Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia
Rizaldi Yusfiarto, Septy Setia Nugraha, Galuh Tri Pambekti, Annes Nisrina Khoirunnisa [Google Scholar]

Management of litigation risk by Indian MSMEs
Hemant Kushwaha, Sanjay Kumar Mishra, Manoj Kumar [Google Scholar]

Trust and digital privacy: willingness to disclose personal information to banking chatbot services
James Lappeman, Siddeeqah Marlie, Tamryn Johnson, Sloane Poggenpoel [Google Scholar]

Mediating effect of risk management practices in Iraqi private banks financial performance
Najat Shakir Mahmood, Elsadig Musa Ahmed [Google Scholar]

Customers’ satisfaction with fintech services: evidence from Brazil
Emerson Wagner Mainardes, Priscilla Maria Ferreira Costa, Silvania Neris Nossa [Google Scholar]

The relationship between business and bank: the role of perceived injustice in complaint behaviour
Mark Ojeme, Ogechi Adeola [Google Scholar]