POSTING TYPE: TOCs

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Letter from the Editor: Conducting Research in CS/D&CB
—Newell D. Wright [Publisher] [Google Scholar]

An Examination of Student Loans, Partisanship and Complaining Behavior: The Consumer Financial Protection Bureau
—Jihoon Cho, Michael T. Krush, Doug Walker, Edward L. Nowlin [Publisher] [Google Scholar]

The Role of Relational Benefits, Customer-Retailer Identification, and Advocacy in the Co-Creation of Value
—Kevin G. Celuch, Anna M. Walz [Publisher] [Google Scholar]

Female Visitors’ Behavioral Intention to the Shanghai Comics Exhibition: An Application of Cognitive Appraisal Theory
—Jamie Chen, Huimin Song, Wei Zeng, Liwen Ren [Publisher] [Google Scholar]

Compensation in NeWOM: The Influence of Compensation on Purchase Intention when Responding to Negative Electronic Word of Mouth
—Robert Zinko, Paul Turcott, Zhan Furner, Yubing Liu, Farzana Bindu [Publisher] [Google Scholar]

An Updated Historical Review of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
—Daniel P. Nowak, Andrew J. Dahl, Jimmy W. Peltier [Publisher] [Google Scholar]

Insights into CS/D&CB from Thirty Years of Qualitative Research in the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
—Newell D. Wright, Val Larsen [Publisher] [Google Scholar]

Mapping the Service Failure-Recovery Literature: A Scoping Review
—Daniel P. Nowak, Andrew J. Dahl, James W. Peltier [Publisher] [Google Scholar]

Thirteen Years of Thirteen Leading Journals: A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.
—Charles D. Stevens [Publisher] [Google Scholar]