J Con Sat


Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 35


Letter From the Editor: Thirty-five Years of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Newell D. Wright [Publisher] [Google Scholar]

Satisfaction as a Mediator Between Brand Experience Dimensions and Word-of-Mouth for Digital Banking Services: Does Gender and Age Matter?
Dhananjay Bapat, M. Kannadhasan [Publisher] [Google Scholar]

Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care
Jean Harrison-Walker [Publisher] [Google Scholar]

Exploring the Impact of Consumer Satisfaction on the Co-Creation of a Global Knowledge Brand
Achutha Jois, Somnath Chakrabarti, Anne-Fran├žoise Audrain Pontevia [Publisher] [Google Scholar]

Measuring Sharing Economy Satisfaction with Star Ratings: Overall Satisfaction versus Satisfaction with the Service Provider
Michael Frechette, Nikki Wingate [Publisher] [Google Scholar]

Do Consumer Values and Switching Barriers Influence Sharing Consumption Intention? A Cost-Benefit Approach
Hee-yeon Kim, Sungjoon Yoon [Publisher] [Google Scholar]

The Effect of Customer Demotion on Consumer Affective and Behavioral Response in Restaurant Loyalty Programs
Fathony Rahman, Primidya K.M. Soesilo [Publisher] [Google Scholar]

Validation and Adaptation into Spanish of the Revised Sense of Coherence Scale (SOC-R): A Scale Associated with Life Satisfaction
Cecilia Yaccarini, Hugo Simkin, Rahel Bachem, Susana Azzollini [Publisher] [Google Scholar]

Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research
Vaibhav Shwetangbhai Diwanji [Publisher] [Google Scholar]

Does the Customer Complain or Compliment? Nudging Them to Feel Grateful
Bala Subramanian R, Munish Thakur, Manjula N [Publisher] [Google Scholar]

Keith Hunt Festschrift: Keith Hunt on Consumer Behavior: Understanding His Contribution
Laura Egan, David Aron [Publisher] [Google Scholar]

Keith Hunt: Visionary and Mentor
David Aron [Publisher] [Google Scholar]

Thank You, H. Keith Hunt
Moshe Davidow [Publisher] [Google Scholar]

Keith Hunt: Inclusiveness and Leadership
James H. Drew [Publisher] [Google Scholar]

What I Wish to Say About H. Keith Hunt
Douglas B. Grisaffe [Publisher] [Google Scholar]

Keith Hunt: Mentor and Friend
Jonathan C. Huefner [Publisher] [Google Scholar]

Thank You, Keith!
Gillian S. Naylor [Publisher] [Google Scholar]

Dr. H. Keith Hunt, 1994-Present: A Research Icon Empowers Diversity, Equity, Inclusion and Belonging in the Marketing Academic Discipline
Jacqueline A. Williams [Publisher] [Google Scholar]