INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0887-6045/vol/37/iss/5

Flirting in service encounters: does the server’s sex matter?
—Tali Seger-Guttmann, Hana Medler-Liraz [Google Scholar]

Which loyalty program do customers prefer: a coalition program or a single-firm program?
—Miyuri Shirai [Google Scholar]

The role of information for the customer journey in mobile food ordering apps
—Paulo Rita, Vasco Eiriz, Beatriz Conde [Google Scholar]

Why switch? The role of customer variety-seeking and engagement in driving service switching intention
—Choukri Menidjel, Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson [Google Scholar]

The well-being outcomes of multi-actor inter-organisational value co-creation and co-destruction within a service ecosystem
—Xin Ming Stephanie Chen, Lisa Schuster, Edwina Luck [Google Scholar]

Enhanced review facilitation service for C2C support: machine learning approaches
—Yanni Ping, Alexander Buoye, Ahmad Vakil [Google Scholar]

Learning self-efficacies influence on e-servicescapes: rethinking post-pandemic pedagogy
—Clare D′Souza, Pam Kappelides, Nkosinathi Sithole, Mei Tai Chu, Mehdi Taghian, Richard Tay [Google Scholar]

Exploring service employees’ involvement in value co-creation: dimensions, antecedents and consequences
—Hangjun Xu, Chuanyi Tang, Lin Guo [Google Scholar]

Engraving customer experiences through digital technologies
—Chang-Tang Chiang [Google Scholar]