J Retailing Con Services


Journal of Retailing and Consumer Services, 73



A decision support model for buying battery electric vehicles considering consumer learning and psychological behavior
Yongming Song, Yanhong Li, Hongli Zhu, Guangxu Li [Google Scholar]

“New and old”: Consumer evaluations of co-branding between new brands and Chinese time-honored brands
Yicong Zhang, Xiaoling Guo [Google Scholar]

A technology-people-integrated toolkit for retail care management during a crisis
Constantinos Vasilios Priporas, Durga Vellore Nagarajan, Irene (Eirini) Kamenidou [Google Scholar]

Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
Qi Zhang, Shaizatulaqma Kamalul Ariffin, Christopher Richardson, Yuling Wang [Google Scholar]

Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
David Yeonjun Kang, Won-Moo Hur, Yuhyung Shin [Google Scholar]

The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence
Zhiwei Xu, Miao Zhang, Pengfei Zhang, Jiawen Luo, Mengting Tu, Yuanhang Lai [Google Scholar]

Logistics mode strategy of firms selling fresh products on e-commerce platforms with private brand introduction
Yuqiu Xu, Jia Wang, Kaiying Cao [Google Scholar]

Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework
Hye-jeong Yang, Mingjie Fang, Jinge Yao, Miao Su [Google Scholar]

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
Mengmeng Song, Huixian Zhang, Xinyu Xing, Yucong Duan [Google Scholar]

Effects of face masks and photo tags on nonverbal communication in service encounters
Yingzi Xu, I-Ling Ling [Google Scholar]

New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?
Ata Allah Taleizadeh, Mohammad Sadegh Moshtagh, Behdin Vahedi-Nouri, Biswajit Sarkar [Google Scholar]

Understanding the link between customer feedback metrics and firm performance
Gomaa Agag, Baseer Ali Durrani, Yasser Moustafa Shehawy, Majed Alharthi, Hawazen Alamoudi, Sherif El-Halaby, Ahmed Hassanein, Ziad H. Abdelmoety [Google Scholar]

Effect of bargaining on pricing and retailing under a green supply chain management
Zahra Davoudi, Mehdi Seifbarghy, Mitali Sarkar, Biswajit Sarkar [Google Scholar]

Mastering care management strategies to improve retailing: Mechanisms, capabilities, impacts and emerging opportunities
Francesca Serravalle, Eleonora Pantano [Google Scholar]

WHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions
Virginia Vannucci, Costanza Dasmi, Olga Nechaeva, Gabriele Pizzi, Gaetano Aiello [Google Scholar]

Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers’ justice perceptions
Nilsah Cavdar Aksoy, Nihal Yazici [Google Scholar]

Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce
Cuicui Wang, Yiyang Li, Weizhong Fu, Jia Jin [Google Scholar]

The retailer’s brand promotion strategy under competition: The impact of supply uncertainty
Hua Wang, Yanle Xie, Cuicui Wang [Google Scholar]

Food-leftover sharing intentions of consumers: An extension of the theory of planned behavior
Mohd Danish Kirmani, S.M. Fatah Uddin, Muhammad Ahsan Sadiq, Asad Ahmad, Md Asadul Haque [Google Scholar]

The moderating influence of brand image on consumers’ adoption of QR-code e-wallets
Muhammad Iskandar Hamzah, Faten Aisyah Ahmad Ramli, Norman Shaw [Google Scholar]

Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan
Pei-Hsuan Tsai, Chih-Jou Chen, Wei-Hung Hsiao, Chin-Tsai Lin [Google Scholar]

Consequences of consumer regret with online shopping
Sergio Barta, Raquel Gurrea, Carlos Flavián [Google Scholar]

Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns
Baozhou Lu, Xiaoyang Yi [Google Scholar]

What do consumers want? A methodological framework to identify determinant product attributes from consumers’ online questions
Angeline Gautami Fernando, Eugene Cheng-Xi Aw [Google Scholar]

The role of blockchain-enabled traceability, task technology fit, and user self-efficacy in mobile food delivery applications
Khuram Shahzad, Qingyu Zhang, Abaid Ullah Zafar, Muhammad Ashfaq, Shafique Ur Rehman [Google Scholar]

Impact of minimalist practices on consumer happiness and financial well-being
Faiza Malik, Muhammad Ishtiaq Ishaq [Google Scholar]

Can AI benefit individual resilience? The mediation roles of AI routinization and infusion
Qian Hu, Zhao Pan [Google Scholar]

With great power comes great responsibilities – Examining platform-based mechanisms and institutional trust in rideshare services
Hawazen Alamoudi, Aijaz A. Shaikh, Majed Alharthi, Ganesh Dash [Google Scholar]

Visual cues during shoppers’ journeys: An exploratory paper
Patricia Huddleston, Mary Tuski Coveyou, Bridget K. Behe [Google Scholar]

The impact of information sharing and bullwhip effects on improving consumer services in dual-channel retailing
Mitali Sarkar, Bikash Koli Dey, Baishakhi Ganguly, Neha Saxena, Dharmendra Yadav, Biswajit Sarkar [Google Scholar]

Analysis of customers’ satisfaction with baby products: The moderating role of brand image
Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Sarminah Samad, Mesfer Alrizq, Sultan Alyami, Abdullah Alghamdi [Google Scholar]

Resource reallocation strategies for sustainable efficiency improvement of retail chains
Anshu Gupta, Nomita Pachar, Akansha Jain, Kannan Govindan, P.C. Jha [Google Scholar]

How does ad relevance affect consumers’ attitudes toward personalized advertisements and social media platforms? The role of information co-ownership, vulnerability, and privacy cynicism
Si Chen, Yajun Wu, Fengyi Deng, Kuiyun Zhi [Google Scholar]

The role of consumers’ construal level in art-infusion-type effect on retail product evaluation
Sangchul Park, Sanghoon Kim, Sungsook Ahn [Google Scholar]

The bright side of disorganization: When surprise generates low-price signals
Wagner Ladeira, Tareq Rasul, Marcelo Gattermann Perin, Fernando Santini [Google Scholar]

Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment
Umair Akram, Aisha Rehman Ansari, Irfan ulhaq, Chen Yan [Google Scholar]

Measuring customer aggression: Scale development and validation
Gary Mortimer, Shasha Wang, María Lucila Osorio Andrade [Google Scholar]

Impact of movie-watching on cross-selling revenue in shopping malls: Implications for post-pandemic recovery
Myounggu Lee, Jihoon Cho, Youngju Kim, Hye-Jin Kim [Google Scholar]

Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis
Niharika Gaan, Yuhyung Shin [Google Scholar]

“What goes around comes around”: Activating sustainable consumption with curvilinear effects of karma determinants
Cong Doanh Duong [Google Scholar]

Moderator variables in consumer research: A call for caution
Magnus Söderlund [Google Scholar]

Consumers buying behaviour towards agri-food products: A mixed-method approach
Mujahid Siddiqui, Debarun Chakraborty, Aaliyah Siddiqui [Google Scholar]

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Daniel Asante, Chunyong Tang, Eric Adom Asante, Michael Kwamega, Alexander Opoku-Danso [Google Scholar]

Evaluating store location and department composition based on spatial heterogeneity in sales potential
Auke Hunneman, Tammo H.A. Bijmolt, J. Paul Elhorst [Google Scholar]

There is a secret to success: Linking customer experience management practices to profitability
Ruud W.H. Wetzels, Philipp “Phil” Klaus, Martin Wetzels [Google Scholar]

The determinants of users’ intention to adopt telehealth: Health belief, perceived value and self-determination perspectives
Kum Fai Yuen, Jie Ying Chua, Xue Li, Xueqin Wang [Google Scholar]

How do virtual streamers affect purchase intention in the live streaming context? A presence perspective
Wei Gao, Ning Jiang, Qingqing Guo [Google Scholar]

Content creators’ participation in the creator economy: Examining the effect of creators’ content sharing frequency on user engagement behavior on digital platforms
Wondwesen Tafesse, Mumin Dayan [Google Scholar]

Investigation of the ordering behavior of a retailer in the revenue sharing and buyback contracts considering round number bias
Rozhin Sharifi, Hamideh Razavi, Ehsan Elahi [Google Scholar]

Magic odd numbers: The effect of numerical parity on variety-seeking
Yan Wang, Jing Jiang, Ying Yang [Google Scholar]

The influence of a lockdown on consumption: An exploratory study on generation Z’s consumers
Cesare Amatulli, Alessandro M. Peluso, Andrea Sestino, Gianluigi Guido, Russell Belk [Google Scholar]

Strategic product showcasing mode of E-commerce live streaming
Baogui Xin, Yaru Hao, Lei Xie [Google Scholar]

Anti-counterfeiting advertisements for luxury brands in the post pandemic era: Roles of message type, visual presentation mode, and self-construal
Gangseog Ryu, Boha Kim, Kikyoung Park [Google Scholar]

Investigating innovation diffusion, social influence, and personal inner forces to understand people’s participation in online e-waste recycling
Tu Lyu, Hao Chen, Yulin Guo [Google Scholar]

A quality function deployment framework for service strategy planning
Konstantina Kamvysi, Andreas Andronikidis, Andreas C. Georgiou, Katerina Gotzamani [Google Scholar]

Quantifying the influence of customer experience on consumer share-of-category
Phil Klaus, Volker G. Kuppelwieser, Kristina Heinonen [Google Scholar]

Artificial intelligence as a boundary-crossing object for employee engagement and performance
Catherine Prentice, IpKin Anthony Wong, Zhiwei (CJ) Lin [Google Scholar]

Effect of time stress and store visibility on the dynamics of passenger activity choices at airport terminals based on indoor trajectory data
Yi-Shih Chung, Ya-Han Ku [Google Scholar]

Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method
Anuj Verma, Debarun Chakraborty, Meenakshi Verma [Google Scholar]

Platform perspective verse user perspective: The role of expression perspective in privacy disclosure
Yingyu Luo, Li Zhou, Jing Huang, Xiaoxin Wang, Rui Sun, Guowei Zhu [Google Scholar]

Mitigating panic buying behavior in the epidemic: An evolutionary game perspective
Haiyan Shan, Wenjie Pi [Google Scholar]

Manufacturer encroachment with competing dual-purpose online retail platforms
Song Huang, Yuqing Chen [Google Scholar]

As a Chinese saying goes, ‘To get rich, first pave the way’: The opening of high-speed rail and automobile consumption in China
Liang Yuan, Xiaoming Fan [Google Scholar]

Morning deals make me feel smart: Consumer evaluations of online sales promotions differ by time of day
Yookyung Park, Youjae Yi [Google Scholar]

Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility
Wenshan Guo, Qiangqiang Luo [Google Scholar]

The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry
Mahin Haq, Muhammad Moazzam, Abdul Salam Khan, Waqas Ahmed [Google Scholar]

The importance of personal norms and situational expectancies to sustainable behaviors: The norm activation and situational expectancy-value theories
Stacy H.N. Lee, Hyo Jung (Julie) Chang, Li Zhao [Google Scholar]

Can information and communication overload influence smartphone app users’ social network exhaustion, privacy invasion and discontinuance intention? A cognition-affect-conation approach
Hua Pang, Yang Ruan [Google Scholar]

Do cultural orientations moderate the effect of online review features on review helpfulness? A case study of online movie reviews
Juan Kong, Chen Lou [Google Scholar]

Is the online-offline buy-online-pickup-in-store retail strategy best among other product delivery strategies under variable lead time?
Biswajit Sarkar, Sumi Kar, Kajla Basu, Yong Won Seo [Google Scholar]

Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
JungKun Park, EunPyo Hong, Jiseon Ahn, Hyowon Hyun [Google Scholar]

Avatar-mediated experience in the metaverse: The impact of avatar realism on user-avatar relationship
Do Yuon Kim, Ha Kyung Lee, Kyunghwa Chung [Google Scholar]

“I got it FIRST”: Antecedents of competitive consumption of a new product
Jihye Park, Wenhan Li [Google Scholar]

Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews
Avinash Kumar, Shibashish Chakraborty, Pradip Kumar Bala [Google Scholar]

A glimpse of the future retail customer experience – Guidelines for research and practice
Philipp “Phil” Klaus, Volker Kuppelwieser [Google Scholar]