INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

How inaccessible retail websites affect blind and low vision consumers: their perceptions and responses
—Alex H. Cohen, Jorge E. Fresneda, Rolph E. Anderson [Google Scholar]

Gamification in the customer journey: a conceptual model and future research opportunities
—Jorge H.O. Silva, Glauco H.S. Mendes, Jorge G. Teixeira, Daniel Braatz [Google Scholar]

Failure to maintain customers: antecedents and consequences of service downgrades
—Liming Lin, Zhaoyang Guo, Chenxi Zhou [Google Scholar]

Linking environmentally-specific empowering leadership to hotel employees’ green creativity: understanding mechanisms and boundary conditions
—Kamal Badar, Yasir Mansoor Kundi, Ahmad Nabeel Siddiquei, Ahmad Abualigah [Google Scholar]

“Turning role conflict into performance”: assessing the moderating role of self-monitoring, manager trust and manager identification
—Ashish Kalra, Omar S. Itani, Sijie Sun [Google Scholar]