J Service Man


Journal of Service Management, 34(3)



I am. Therefore, I will? Predicting customers’ willingness to co-create using five-factor theory
Pascal David Vermehren, Katrin Burmeister-Lamp, Sven Heidenreich [Google Scholar]

Service system well-being: scale development and validation
Gaurangi Laud, Cindy Yunhsin Chou, Wei Wei Cheryl Leo [Google Scholar]

The olfactory experience (in retail) scale: construction, validation and generalization
Subhadip Roy, Priyanka Singh [Google Scholar]

Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development
Khoa The Do, Huy Gip, Priyanko Guchait, Chen-Ya Wang, Eliane Sam Baaklini [Google Scholar]

Frontline employee expectations on working with physical robots in retailing
Kim Willems, Nanouk Verhulst, Laurens De Gauquier, Malaika Brengman [Google Scholar]

Realizing the economic and circular potential of sharing business models by engaging consumers
Marie-Julie De Bruyne, Katrien Verleye [Google Scholar]

Piloting personalization research through data-rich environments: a literature review and future research agenda
Khalid Mehmood, Katrien Verleye, Arne De Keyser, Bart Larivière [Google Scholar]

Value creation and cost reduction in health care – outcomes of online participation by health-care professionals
Jens Hogreve, Andrea Beierlein [Google Scholar]

Enabling a service thinking mindset: practices for the global service ecosystem
Linda Alkire, Rebekah Russell-Bennett, Josephine Previte, Raymond P. Fisk [Google Scholar]