INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/1757-5818/vol/34/iss/3

I am. Therefore, I will? Predicting customers’ willingness to co-create using five-factor theory
—Pascal David Vermehren, Katrin Burmeister-Lamp, Sven Heidenreich [Google Scholar]

Service system well-being: scale development and validation
—Gaurangi Laud, Cindy Yunhsin Chou, Wei Wei Cheryl Leo [Google Scholar]

The olfactory experience (in retail) scale: construction, validation and generalization
—Subhadip Roy, Priyanka Singh [Google Scholar]

Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development
—Khoa The Do, Huy Gip, Priyanko Guchait, Chen-Ya Wang, Eliane Sam Baaklini [Google Scholar]

Frontline employee expectations on working with physical robots in retailing
—Kim Willems, Nanouk Verhulst, Laurens De Gauquier, Malaika Brengman [Google Scholar]

Realizing the economic and circular potential of sharing business models by engaging consumers
—Marie-Julie De Bruyne, Katrien Verleye [Google Scholar]

Piloting personalization research through data-rich environments: a literature review and future research agenda
—Khalid Mehmood, Katrien Verleye, Arne De Keyser, Bart Larivière [Google Scholar]

Value creation and cost reduction in health care – outcomes of online participation by health-care professionals
—Jens Hogreve, Andrea Beierlein [Google Scholar]

Enabling a service thinking mindset: practices for the global service ecosystem
—Linda Alkire, Rebekah Russell-Bennett, Josephine Previte, Raymond P. Fisk [Google Scholar]