INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0265-2323/vol/41/iss/3

Is customer participation always good in service recovery? The moderating role of customers’ positive psychological capital
—Meteb Naif Alotaibi, Walid Chaouali, Samiha Mjahed Hammami, Klaus Schoefer, Narjess Aloui, Mahmoud Abdulhamid Saleh [Google Scholar]

The impact of brand origin and CSR actions on consumer perceptions in retail banking during a crisis
—Petek Tosun, A. Selçuk Köylüoğlu [Google Scholar]

Do changes in distributors’ incentive structure drive mutual fund flows?
—Harsimran Sandhu, Soumya Guha Deb [Google Scholar]

Frontline employees’ performance in the financial services industry: the significance of trust, empathy and consumer orientation
—Basharat Raza, Sylvie St-Onge, Muhammad Ali [Google Scholar]

Bank’s service failures and bank customers’ switching behavior: does bank reputation matter?
—Cong Zhao, Abu Hanifa Md. Noman, Mohammad Kabir Hassan [Google Scholar]

Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector
—Michela Cesarina Mason, Gioele Zamparo, Rubens Pauluzzo [Google Scholar]

Exploring mobile banking service quality dimensions in Pakistan: a text mining approach
—Atif Hussain, Abdul Hannan, Muhammad Shafiq [Google Scholar]

Understanding gender differences in money attitudes: biological and psychological gender perspective
—Shalini Kalra Sahi [Google Scholar]

The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs
—Emerson Wagner Mainardes, Neudson Peres de Freitas [Google Scholar]

Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness
—Quynh Tran Xuan, Hanh T.H. Truong, Tri Vo Quang [Google Scholar]