Intl J Bank Mar


International Journal of Bank Marketing, 41(3)


Is customer participation always good in service recovery? The moderating role of customers’ positive psychological capital
Meteb Naif Alotaibi, Walid Chaouali, Samiha Mjahed Hammami, Klaus Schoefer, Narjess Aloui, Mahmoud Abdulhamid Saleh [Google Scholar]

The impact of brand origin and CSR actions on consumer perceptions in retail banking during a crisis
Petek Tosun, A. Selçuk Köylüoğlu [Google Scholar]

Do changes in distributors’ incentive structure drive mutual fund flows?
Harsimran Sandhu, Soumya Guha Deb [Google Scholar]

Frontline employees’ performance in the financial services industry: the significance of trust, empathy and consumer orientation
Basharat Raza, Sylvie St-Onge, Muhammad Ali [Google Scholar]

Bank’s service failures and bank customers’ switching behavior: does bank reputation matter?
Cong Zhao, Abu Hanifa Md. Noman, Mohammad Kabir Hassan [Google Scholar]

Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector
Michela Cesarina Mason, Gioele Zamparo, Rubens Pauluzzo [Google Scholar]

Exploring mobile banking service quality dimensions in Pakistan: a text mining approach
Atif Hussain, Abdul Hannan, Muhammad Shafiq [Google Scholar]

Understanding gender differences in money attitudes: biological and psychological gender perspective
Shalini Kalra Sahi [Google Scholar]

The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs
Emerson Wagner Mainardes, Neudson Peres de Freitas [Google Scholar]

Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness
Quynh Tran Xuan, Hanh T.H. Truong, Tri Vo Quang [Google Scholar]