J Service Res


Journal of Service Research, 26(2)


Ambient Temperature in Online Service Environments
Ulrich R. Orth, Nathalie Spielmann, and Caroline Meyer [Publisher] [Google Scholar]

Corporate Digital Responsibility in Service Firms and Their Ecosystems
Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit [Publisher] [Google Scholar]

Customer Experience: Conceptualization, Measurement, and Application in Omnichannel Environments
Markus Gahler, Jan F. Klein, and Michael Paul [Publisher] [Google Scholar]

Driving Retail Cross-Selling
Angela J. Xu, Raymond Loi, Cheris W. C. Chow, and Vicky S. Z. Lin [Publisher] [Google Scholar]

Glocalization in Service Cultures: Tensions in Customers’ Service Expectations and Experiences
Anu Helkkula, Eric Arnould, and An Chen [Publisher] [Google Scholar]

Have We Got a Deal for You: Do You Want the Good News or Bad News First?
Kirk L. Wakefield, Priya Raghubir, and J. Jeffrey Inman [Publisher] [Google Scholar]

Modular Service Design of Information Technology-Enabled Services
Tuure Tuunanen, Markus Salo, and Feng Li [Publisher] [Google Scholar]

Periodic Versus Aggregate Donations: Leveraging Donation Frequencies to Cultivate the Regular Donor Portfolio
Ana Minguez and F. Javier Sese [Publisher] [Google Scholar]