POSTING TYPE: TOCs

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Revolutionizing services with cutting-edge technologies post major exogenous shocks

Editorial

Revolutionizing services with cutting-edge technologies post major exogenous shocks
—Nisreen Ameen, Giampaolo Viglia & Levent Altinay [Publisher] [Google Scholar]

Articles

Avatar-mediated service encounters: impacts and research agenda
—Kentaro Watanabe & Bach Quang Ho [Publisher] [Google Scholar]

Social robot-delivered customer-facing services: an assessment of the experience
—Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella & Guillem Alenyà [Publisher] [Google Scholar]

My new financial companion! non-linear understanding of Robo-advisory service acceptance
—Eugene Cheng-Xi Aw, Tao Zha & Stephanie Hui-Wen Chuah [Publisher] [Google Scholar]

Anthropomorphize service robots: the role of human nature traits
—Linxiang Lv, Minxue Huang & Ruyao Huang [Publisher] [Google Scholar]

Towards a typology of negative engagement behavior in social media
—Matias Lievonen, Jana Bowden & Vilma Luoma-aho [Publisher] [Google Scholar]

Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?
—Ahmed Tlili, Ronghuai Huang & Kinshuk [Publisher] [Google Scholar]