INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0887-6045/vol/37/iss/4

Need for distinction moderates customer responses to preferential treatment
—Vivian Pontes, Dominique A. Greer, Nicolas Pontes, Amanda Beatson [Google Scholar]

Understanding online retail brand equity: a cross-cultural perspective
—Pablo Farías, Miguel Reyes, Jenny Peláez [Google Scholar]

Investigating assortative mating processes inside Internet-dating-service settings
—Aaron Schibik, David Strutton, Kenneth Thompson [Google Scholar]

Can both entrepreneurial and ethical leadership shape employees’ service innovative behavior?
—Giang Hoang, Tuan Trong Luu, Tuan Du, Thuy Thu Nguyen [Google Scholar]

Mental conversion: a customer service strategy impacting shopping experiences
—Yan Meng, Stephen J. Gould, Lei Song, Hua Chang, Shiva Vaziri [Google Scholar]

Longitudinal upgrades and asymmetric effects of satisfaction and perceived-value
—Chadwick J. Miller, Laszlo Sajtos, Katherine N. Lemon, Jim Salas, Martha Troncoza, Lonnie Ostrom [Google Scholar]

Collaborative space: framework for collaborative consumption and the sharing economy
—Payam Akbar, Stefan Hoffmann [Google Scholar]

Seeking thrills during a crisis? A TSR and hierarchy of effects perspective of the transformative potential of travel
—Rory Mulcahy, Shahab Pourfakhimi, Girish Prayag, Elham Falatoonitoosi, Noel Scott [Google Scholar]

Can you ask “too much” of your customers?
—V. Myles Landers, Colin B. Gabler, Haley E. Hardman, William Magnus Northington [Google Scholar]