INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0959-0552/vol/51/iss/4

Enemies to frenemies: coopetition between online and offline retailers amidst crises
—Deepak Halan, Etinder Pal Singh [Google Scholar]

Developing a scale for gamified e-service quality in the e-retailing industry
—Reihaneh Alsadat Tabaeeian, Majid Mohammad Shafiee, Azarnoush Ansari [Google Scholar]

How footwear companies can use online CX to WOW customers
—Susana C. Silva, Joana Carmo Dias, Beatriz Braga [Google Scholar]

Direct and indirect effect of word-of-mouth with the moderation of ethnocentrism
—Hyowon Hyun, Dongyoup Kim, Jungkun Park [Google Scholar]

Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce
—Elkana Timotius, Oki Sunardi, Iwan Aang Soenandi, Meriastuti Ginting, Burhan Sabini, Yusak Sutikno [Google Scholar]

How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity
—Alisara Rungnontarat Charinsarn, Mbaye Fall Diallo, Christine Lambey-Checchin [Google Scholar]

Technology: a strategic imperative for successful retailers
—Myriam Quinones, Monica Gomez-Suarez, Ignacio Cruz-Roche, Ana M. Díaz-Martín [Google Scholar]