INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/1757-5818/vol/34/iss/2

Guest editorial

Evolutions and disruptions in retailing service through digital transformation
—Jung-Hwan Kim, Minjeong Kim [Google Scholar]

Employee-(ro)bot collaboration in service: an interdependence perspective
—Khanh Bao Quang Le, Laszlo Sajtos, Karen Veronica Fernandez [Google Scholar]

Fostering positive customer attitudes and usage intentions for scheduling services via chatbots
—Daniel Maar, Ekaterina Besson, Hajer Kefi [Google Scholar]

Programmatic advertising in online retailing: consumer perceptions and future avenues
—Robert Ciuchita, Johanna Katariina Gummerus, Maria Holmlund, Eva Larissa Linhart [Google Scholar]

Wrinkles in a CSR story: mismatched agendas in fast fashion service brands’ CSR reputation
—Jacob Mickelsson, Joep J.G.M. van Haren, Jos G.A.M. Lemmink [Google Scholar]

Reflections and predictions on effects of COVID-19 pandemic on retailing
—Peter C. Verhoef, Corine S. Noordhoff, Laurens Sloot [Google Scholar]

Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study
—Frédéric Ponsignon [Google Scholar]

Linking servicescape and experiencescape: creating a collective focus for the service industry
—Jay Kandampully, Anil Bilgihan, Sally Mohamed Amer [Google Scholar]