J Services Mar


Journal of Services Marketing, 37(3)



Neurophysiological responses to robot–human interactions in retail stores
Gaia Rancati, Isabella Maggioni [Google Scholar]

Reducing deviant consumer behaviour with service robot guardians
Paula Dootson, Dominique A. Greer, Kate Letheren, Kate L. Daunt [Google Scholar]

Linking self-congruence and functional congruence to mobile health apps
Philipp M. Mähner, Adnan Zogaj, Dieter K. Tscheulin [Google Scholar]

The effect of perceived threat on online service reviews
Jong Min Kim, Eunkyung Lee [Google Scholar]

Exoskeletons at your service: a multi-disciplinary structured literature review
James Tarbit, Nicole Hartley, Josephine Previte [Google Scholar]

Robotic technologies and well-being for older adults living at home
Gloria L. Ge, Stephanie C. Schleimer [Google Scholar]

Digital transformation for crisis preparedness: service employees’ perspective
Wei Wei Cheryl Leo, Gaurangi Laud, Cindy Yunhsin Chou [Google Scholar]

Seeking the resilience of service firms: a strategic learning process based on digital platform capability
Ruhong Liu, Jing Long, Longjun Liu [Google Scholar]

Resistance of facial recognition payment service: a mixed method approach
Crystal T. Lee, Ling-Yen Pan [Google Scholar]