INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0887-6045/vol/37/iss/1

Special issue: Interdisciplinary Research in Services Marketing

Guest editors: Michael Christofi, Olga Kvasova, Elias Hadjielias

Editorial: Interdisciplinary research in services marketing
—Michael Christofi, Olga Kvasova, Elias Hadjielias [Google Scholar]

Co-creating value and well-being experiences in physiotherapy services
—Agnieszka Chwialkowska, Waheed Akbar Bhatti, Ahmad Arslan, Mario Glowik [Google Scholar]

Can Alexa serve customers better? AI-driven voice assistant service interactions
—Suresh Malodia, Alberto Ferraris, Mototaka Sakashita, Amandeep Dhir, Beata Gavurova [Google Scholar]

The effects of influencer endorsement services on crowdfunding campaigns
—Augusto Bargoni, Chiara Giachino, Enrico Battisti, Lea Iaia [Google Scholar]

Does language shape the mind? Linguistic fluency and perception of service quality
—Jong Min Kim, Sungjun (Steven) Park [Google Scholar]

To share or not to share screens with customers? Lessons from learning theories
—Yonathan Silvain Roten, Regine Vanheems [Google Scholar]

The impact of service climate on gratitude in driving customer outcomes
—Ji Miracle Qi, Yi Peng, Graham H. Lowman, Xingliang He [Google Scholar]

Utilitarian motivations to engage with travel websites: an interactive technology adoption model
—Mark Anthony Camilleri, Metin Kozak [Google Scholar]

Antecedents and consequences of consumer hope for digital payment apps services
—Dhananjay Bapat, Rahul Khandelwal [Google Scholar]