INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/2055-6225/vol/33/iss/1

How perceived attributes of livestreaming commerce influence customer engagement: a social support perspective
—Fang Qin, Wei Le, Min Zhang, Yujia Deng [Google Scholar]

I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior
—Misun (Sunny) Kim, Jichul Jang [Google Scholar]

Customer acceptance of service robots under different service settings
—Yi Li, Chongli Wang, Bo Song [Google Scholar]

Robot service failure: the double-edged sword effect of emotional labor in service recovery
—Yunxia Shi, Rumeng Zhang, Chunhao Ma, Lijie Wang [Google Scholar]

When does highlighting effort or talent in fitness service providers’ performance lead to customer compliance? The role of customers’ implicit mindset
—Sangchul Park, Hyun-Woo Lee, Calvin Nite [Google Scholar]

Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior: the role of customer moral credits and entitlement
—Taeshik Gong, Chen-Ya Wang [Google Scholar]