CS/D&CB 2023


Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Dublin, 20-26 Jun 2023; Deadline 3 Apr

POSTING TYPE: Calls: Conferences

Author: Newell Wright

Call for Papers

Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Dublin, Ireland
June 20-26, 2023

Join us in beautiful Dublin, Ireland in June, 2023 for the first international conference on consumer satisfaction, dissatisfaction and complaining behavior. We will experience consumer satisfaction the Irish way, as part of the program will be learning about this beautiful country and visiting some of the sights that make it so special. University College Dublin (UCD) will host our first ever international conference. To help reduce the cost of this conference, we will be staying in dorms provided by UCD. Further information can be found here.

We welcome papers focusing on topics related to post-consumption such as satisfaction/dissatisfaction, word-of-mouth, complaining behavior, customer loyalty, service recovery, and linkages between any of these or related constructs toward service providers, consumer, governmental, or business organizations/products.

  • Empirical and conceptual papers are equally encouraged. Both papers, or abstracts are welcomed. If you choose to submit a manuscript, limit the length of your manuscript to no more than 25 pages (double-spaced; 12 pt. font). All submissions, including abstracts, will undergo a double-blind editorial review process. All accepted papers and abstracts will be published in a copyrighted proceeding at JCSDCB.com.
  • In particular, we are interested in papers focusing on CS/D&CB and entrepreneurship and CS/D&CB and the Senior Consumer, both of which will be special issues of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior in the future.
  • For questions contact: Newell Wright, conference chair, newell.wright@ndsu.edu.

Information to be included with your proposal (by 4/3/2023)

  • Authors names and titles
  • Contact author information
  • Affiliation
  • Key words

Submission Deadline: April 3, 2023

Please submit proposals to: newell.wright@ndsu.edu. You will be notified by e‐mail whether your paper has been accepted by April 15, 2023.

Full information: