INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

https://www.emerald.com/insight/publication/issn/2055-6225/vol/32/iss/6

Effects of the manager’s goal orientation on frontline service employees’ service–sales ambidexterity conversion
—HsiuJu Rebecca Yen, Paul Jen-Hwa Hu, Yi-Chun Liao, Jiun-Yu Wu [Google Scholar]

How can the subjective well-being of nurses be predicted? Understanding the mediating effect of psychological distress, psychological resilience and emotional exhaustion
—Elham Anasori, Kemal Gurkan Kucukergin, Mohammad Soliman, Fadime Tulucu, Levent Altinay [Google Scholar]

Humor in the sky: the use of affiliative and aggressive humor in cabin crews facing passenger misconduct
—Petru Lucian Curșeu, Andreea Gheorghe, Mara Bria, Ioana Camelia Negrea [Google Scholar]

Online service failure: antecedents, moderators and consequences
—Mohd Adil, Mohd Sadiq, Charles Jebarajakirthy, Haroon Iqbal Maseeh, Deepak Sangroya, Kumkum Bharti [Google Scholar]

Dynamic customer-oriented relational capabilities: how do they impact internationalizing firm performance?
—Abhishek Mishra, Thomas Anning-Dorson [Google Scholar]