POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0887-6045/vol/36/iss/8

Editorial: Research priorities in the new service marketplace
—Mark Scott Rosenbaum, Rebekah Russell-Bennett, Germán Contreras-Ramírez [Google Scholar]

Understanding consumer perceptions and attitudes toward smart retail services
—Chen-Yu Lin [Google Scholar]

How gun control policies influence consumers’ service business evaluations
—Frank Gregory Cabano, Amin Attari, Elizabeth A. Minton [Google Scholar]

Investigating the role of customer forgiveness following a double deviation
—Cheng-Yu Lin, En-Yi Chou [Google Scholar]

Mobile payment adoption in Latin America
—Ainsworth Anthony Bailey, Carolyn M. Bonifield, Alejandro Arias, Juliana Villegas [Google Scholar]

Stepping up, stepping out: the elderly customer long-term health-care experience
—Cheng-Yu Lin, En-Yi Chou [Google Scholar]

The effects of employee behavior in sustainable service organizations
—Isabel Kittyma Disse, Hürrem Becker-Özcamlica [Google Scholar]