J Services Mar


Journal of Services Marketing, 36(7)



Special issue: Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being

Guest editors: Sertan Kabadayi, Rodoula H. Tsiotsou

Guest editorial

The Triple-A framework for serving humanity with service research
Sertan Kabadayi, Rodoula H. Tsiotsou [Google Scholar]

Commentary – The ServCollab Perspective on Elevating Human Experience
Raymond P. Fisk [Google Scholar]

Macroservicing: a commentary on services as constructive engagement for sustainable peace, prosperity and well-being
Clifford J. Shultz [Google Scholar]

Human enhancement technologies and the future of consumer well-being
Vitor Lima, Russell Belk [Google Scholar]

Promoting social resilience in service communities: a molecular biology perspective
Elina Tang, Christopher Blocker [Google Scholar]

A systematic literature review of service-related research on refugees
Ilayaraja Subramanian, Jörg Finsterwalder, C. Michael Hall [Google Scholar]

Customer service co-creation literacy for better service value: evidence from the health-care sector
Tram-Anh Ngoc Pham, Hau Nguyen Le, Dung Tien Nguyen, Thuy Ngoc Pham [Google Scholar]

Improving service interactions through inclusive language for Sindh’s Sheedis
Ameer Ali, Maya Khemlani David, Abdul Razaque Channa [Google Scholar]

A transformative service research perspective on caste-based discrimination in microcredit lending in India
Kanika Meshram, Rohan Venkatraman [Google Scholar]

Service inclusion for tourists with disabilities: scale development and validation
Maheen Iqbal Awan, Amjad Shamim, Muhammad Shoaib Saleem, Shahbaz Shabbir Gill [Google Scholar]

A voice for the silent: uncovering service exclusion practices
Sylvia C. Ng, Hui Yin Chuah, Melati Nungsari [Google Scholar]