Cornell Hosp Quart


Cornell Hospitality Quarterly, 63(4)


Building Community
J. Bruce Tracey [Publisher] [Google Scholar]

Are Black Restaurant Servers Tipped Less Than White Servers? Three Experimental Tests of Server Race Effects on Customers’ Tipping Behaviors
Zachary W. Brewster, Kenneth Gourlay, and Gerald Roman Nowak, III [Publisher] [Google Scholar]

Temporal Orientation and Customer Loyalty Programs
Flavia Hendler, Kathryn A. LaTour, and June Cotte [Publisher] [Google Scholar]

Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting
Faye Feier Chen, Stephanie Q. Liu, and Anna S. Mattila [Publisher] [Google Scholar]

Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance
Juan Du, Emily Ma, Xinyue Lin, and Yao-Chin Wang [Publisher] [Google Scholar]

How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach
Shi (Tracy) Xu, Larry R. Martinez, and Hubert Van Hoof [Publisher] [Google Scholar]

Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure
Dana R. Vashdi, Tal Katz–Navon, and Marianna Delegach [Publisher] [Google Scholar]

Airbnb’s Success: Does It Depend on Who Is Measuring?
Vinod Agarwal, James V. Koch, and Robert M. McNab [Publisher] [Google Scholar]

Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?
Linchi Kwok, Jungwoo Lee, and Spring H. Han [Publisher] [Google Scholar]

Hotel Room Rate Discounting During Recessionary Times: Effects by Hotel Class
John W. O’Neill and Jihwan Yeon [Publisher] [Google Scholar]

Hotel Analytics: The Case for Reverse Competitive Sets
Zvi Schwartz, Timothy Webb, and Jing Ma [Publisher] [Google Scholar]