Service Mar Quart


Services Marketing Quarterly, 43(4)


Service Orientation and Innovation Results: Theoretical Development Based on Service-Dominant Logic
Lucas Finoti, Leandro Bonfim, Simone R. Didonet, Ana Maria M. Toaldo & Andrea P. Segatto [Publisher] [Google Scholar]

What Determines Satisfaction with Call Centers? The Case of UK Telecom
Hugo Ribeiro & Ricardo Rodrigues [Publisher] [Google Scholar]

The Anxious Unwary, Prudent Risk-Averse, and Consciously Confident – Financial Goals, Competencies and Strategies of Young People Studying in Higher Education
Erzsébet Németh & Boglárka Deák-Zsótér [Publisher] [Google Scholar]

How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism
Achchuthan Sivapalan, Amit Shankar, Manish Das & Kajenthiran Konalingam [Publisher] [Google Scholar]

Promotion of Transaction-Based Cause-Related Marketing: How Should the Source and the Impact of the Partnership Be Presented
Kristin Stewart, Vassilis Dalakas & Marcus Wardley [Publisher] [Google Scholar]

Really New Services: Perceived Risk and Adoption Intentions
Selen Savas-Hall, Paul Sergius Koku & Tamara Mangleburg [Publisher] [Google Scholar]

Service Provider Hesitation in Credence Services: The Importance of Customer Expectations?
Rachel Fuller, Simon Pervan, Breanne Kunstler & Mark Merolli [Publisher] [Google Scholar]

Interactive Value Formation: Exploring the Literature on Dark Side of the Service Experience from the Perspective of Value Co-Destruction (VCD)
Renato Calhau Codá & Josivania Silva Farias [Publisher] [Google Scholar]