INTEREST CATEGORY: SERVICE
POSTING TYPE: Awards

Author: Chatura Ranaweera

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Journal of Service Theory and Practice (JSTP) best paper awards 2022

The winning papers were selected from the papers published in the journal during 2021 (Volume 31), taking into consideration the citations, downloads within the first three months, the scope and content of the papers, as well as the feedback from the Editorial Review Board.

Best paper

Towards a circumplex typology of customer service experience management practices: A dyadic perspective by Yasin Sahhar, Raymond Loohuis and Jörg Henseler

https://www.emerald.com/insight/content/doi/10.1108/JSTP-06-2020-0118/full/html

Three highly commended papers

Co-creating dementia care: Manoeuvring fractured reflexivity in service design by Ane Bast, Maria Taivalsaari Røhnebæk and Marit Engen

https://www.emerald.com/insight/content/doi/10.1108/JSTP-11-2020-0251/full/html

Creating hospitable service systems for refugees during a pandemic: Leveraging resources for service inclusion by Jörg Finsterwalder, Sertan Kabadayi, Raymond P. Fisk and Silke Boenigk

https://www.emerald.com/insight/content/doi/10.1108/JSTP-07-2020-0175/full/html

The impact of coronavirus on business: Developing a service research agenda for a post-coronavirus world by Cristina Mele, Tiziana Russo-Spena and Valtteri Kaartemo

https://www.emerald.com/insight/content/doi/10.1108/JSTP-07-2020-0180/full/html

Chatura Ranaweera & Marianna Sigala

Co-Editors in Chief, Journal of Service Theory and Practice