INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0887-6045/vol/36/iss/3

Talking bodies – an embodied approach to service employees’ work
—Tiina-Kaisa Kuuru, Elina Närvänen [Google Scholar]

Value creation and destruction in the marketisation of human services
—Melanie Randle, Nadia Zainuddin [Google Scholar]

Mapping of themes: a retrospective overview using bibliometric analysis
—Naveen Donthu, Satish Kumar, Chatura Ranaweera, Debidutta Pattnaik, Anders Gustafsson [Google Scholar]

The role of customer experience in the perceived value–word-of-mouth relationship
—Volker G. Kuppelwieser, Philipp Klaus, Aikaterini Manthiou, Linda D. Hollebeek [Google Scholar]

Professionals’ interpersonal communications style: does it matter in building client psychological comfort?
—Rawi Roongruangsee, Paul Patterson, Liem Viet Ngo [Google Scholar]

Videogames-as-a-service: converting freemium- to paying-users through pop-up advertisement value
—Ali Hussain, Amir Zaib Abbasi, Linda D. Hollebeek, Carsten D. Schultz, Ding Hooi Ting, Bradley Wilson [Google Scholar]

Signaling authenticity for frontline service employees
—A. Lynn Matthews, Meike Eilert [Google Scholar]

An imitation game – supervisors’ influence on customer sweethearting
—Elias Ertz, Laura Becker, Marion Büttgen, Ernest Emeka Izogo [Google Scholar]