INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

Designing energy solutions: a comparison of two participatory design approaches for service innovation
—Taylor Jade Willmott, Erin Hurley, Sharyn Rundle-Thiele [Google Scholar]

How and when does job crafting contribute to franchised restaurant managers’ service performance? The moderation of headquarter control systems
—Won-Moo Hur, Yuhyung Shin, Hansol Hwang [Google Scholar]

Fostering engagement among emotionally exhausted frontline employees in financial services sector
—Gurjeet Kaur Sahi, Sanjit K. Roy, Tisha Singh [Google Scholar]

How does relationship length influence donation amount over time for regular members of nonprofit organizations – the moderating role of donation frequency
—Ana Minguez, F. Javier Sese [Google Scholar]

Coping with no-show behaviour in appointment services: a multistage perspective
—Xiaoyan Xu, Miao Hu, Xiaodong Li [Google Scholar]