Cornell Hosp Quart


Cornell Hospitality Quarterly, 63(2)


From the Editor
J. Bruce Tracey [Publisher] [Google Scholar]

The Effect of Private Customer-Manager Social Engagement Upon Online Booking Behavior
Saram Han and Christopher K. Anderson [Publisher] [Google Scholar]

Do I Deserve to Spend? Online Social Support and Spending Pleasure
Kawon Kim and Melissa A. Baker [Publisher] [Google Scholar]

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory
Suiwen (Sharon) Zou and Steven J. Migacz [Publisher] [Google Scholar]

Effects of Visual Cues and Social Density on Beverage Consumption: A Field Experiment in a Bar
Min Gyung Kim, Hyunjoo Yang, and Anna S. Mattila [Publisher] [Google Scholar]

Understanding Consumer Enchantment via Paranormal Tourism: Part I—Conceptual Review
Kenneth Drinkwater, Brandon Massullo, Neil Dagnall, Brian Laythe, Juliette Boone, and James Houran [Publisher] [Google Scholar]

Understanding Consumer Enchantment via Paranormal Tourism: Part II—Preliminary Rasch Validation
James Houran, Rense Lange, and Brian Laythe [Publisher] [Google Scholar]

Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup
Lu Lu, Nathan Neale, Nathaniel D. Line, and Mark Bonn [Publisher] [Google Scholar]

Field Experiments for Testing Revenue Strategies in the Hospitality Industry
David Lopez Mateos, Maxime C. Cohen, and Nancy Pyron [Publisher] [Google Scholar]

Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis
Changhee Kim and Kyunghwa Chung [Publisher] [Google Scholar]

Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters
Michele Griessmair, Spring H. Han, and Hisashi Masuda [Publisher] [Google Scholar]