J Hosp Mar Man


Journal of Hospitality Marketing & Management, 31(3)


A meta-analysis of customer uncivil behaviors in hospitality research
Yu Wang, Tao Wang & Chenglin Gui [Publisher] [Google Scholar]

Effects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal
Gongxing Guo, Bao Cheng, Jian Tian, Jianfeng Ma & Chanjuan Gong [Publisher] [Google Scholar]

Green message strategies and green brand image in a hotel context
Esra Topcuoglu, Hyelin (Lina) Kim, Sungeun (Jake) Kim & Seontaik Kim [Publisher] [Google Scholar]

The impact of emotional intelligence on hospitality employees’ work outcomes: a systematic and meta-analytical review
Dan Zhu, Tin Doan, Pattamol Kanjanakan & Peter B. Kim [Publisher] [Google Scholar]

Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude
Yuan Tian, Honglei Zhang, Yifei Jiang & Yang Yang [Publisher] [Google Scholar]

The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis
Hung Trong Hoang, Nga Thi Thuy Ho & Ninh Nguyen [Publisher] [Google Scholar]