INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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Forty years of The Service Industries Journal: a bibliometric review |
—Giampaolo Viglia, Satish Kumar, Nitesh Pandey & Yatish Joshi [Publisher] [Google Scholar]

Unifying technology and people: revisiting service in a digitally transformed world
—Jay Kandampully, Anil Bilgihan & Daisy K. Li [Publisher] [Google Scholar]

Stakeholder engagement and business model innovation value
—Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson, Moira K. Clark, Oliver Parts & Raouf Ahmad Rather [Publisher] [Google Scholar]

Online customer relationships: switching cost drivers for different relationship lengths
—Mohd A Al-Hawari [Publisher] [Google Scholar]

Rude customers and service performance: roles of motivation and personality
—David J. Yoon [Publisher] [Google Scholar]

Destination risk news framing effects – the power of audiences
—Grzegorz Kapuściński & Barry Richards [Publisher] [Google Scholar]