INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0887-6045/vol/35/iss/8

Emotional costs of service labor: do consumers care?
—Nora Moran, Sigalit Ronen [Google Scholar]

Service conversation: advisory, relational and transformative approaches
—Ahir Gopaldas, Marina Carnevale, Richard Kedzior, Anton Siebert [Google Scholar]

Difficulty is a possibility: turning service recovery into e-WOM
—Duy Binh Luong, Kuang-Wen Wu, Thi Huong Giang Vo [Google Scholar]

Use it or lose it: point expiration and status demotion
—Hyunju Shin, Riza Casidy [Google Scholar]

Value co-creation activities in retail ecosystems: well-being consequences
—Pilar Gardiazabal, Constanza Bianchi [Google Scholar]

Building homes and hopes: the transformative service of YouthBuild Las Vegas
—Kimberly Nehls [Google Scholar]

Imperfect produce: retailer actions and service outcomes
—Atmadeep Mukherjee, Amaradri Mukherjee, Pramod Iyer [Google Scholar]

Consumers’ health-locus-of-control and social distancing in pandemic-based e-tailing services
—Omar S. Itani, Linda D. Hollebeek [Google Scholar]

Understanding innovativeness and commitment to sustainable service practices
—Antonio Marín-García, Irene Gil-Saura, Maria-Eugenia Ruiz-Molina [Google Scholar]