POSTING TYPE: TOCs

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Automated Forms of Interaction in Services: Current Trends, Benefits and Challenges

Editorial: Artificial intelligence in services: current trends, benefits and challenges
—Carlos Flavián & Luis V. Casaló [Publisher] [Google Scholar]

Ethical issues in service robotics and artificial intelligence
—Russell Belk [Publisher] [Google Scholar]

When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
—Bo Huang & Matthew Philp [Publisher] [Google Scholar]

The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective
—Daniela Castillo, Ana Isabel Canhoto & Emanuel Said [Publisher] [Google Scholar]

Artificial intelligence acceptance in services: connecting with Generation Z
—Vanja Vitezić & Marko Perić [Publisher] [Google Scholar]

Trust fall: data breach perceptions from loyalty and non-loyalty customers
—Hsiangting Shatina Chen & Tun-Min (Catherine) Jai [Publisher] [Google Scholar]

Chatbot service usage during a pandemic: fear and social distancing
—Yu-Shan (Sandy) Huang & Wei-Kang Kao [Publisher] [Google Scholar]