Services Mar Quart


Services Marketing Quarterly, 42(1/2)


Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions
Theuns Kotzé & Pierre Mostert [Publisher] [Google Scholar]

The Roles of Workplace Friendship and Supervisory Interactional Justice in the Relationship between Workplace Envy and Service Outcomes
Praneet Randhawa & Hannah S. Lee [Publisher] [Google Scholar]

The Influence of Service Brand Perceptions and Ideals on Consumption Intentions
Lisa M. Sciulli & Charlene Bebko [Publisher] [Google Scholar]

Self-Service Technology in Casual Dining Restaurants |
Elin Nilsson, Johannes Pers & Linn Grubbström [Publisher] [Google Scholar]

Hierarchical Relationships among Brand Equity Dimensions: The Mediating Effects of Brand Trust and Brand Love
Rozbeh Madadi, Ivonne M. Torres & Miguel Ángel Zúñiga [Publisher] [Google Scholar]

Marketing Mix Elements and Customer Service Satisfaction: Empirical Evidence in the Malaysia Edutainment Theme Park Industry
Mohd Haniff bin Jedin & Indra a/p Balachandran [Publisher] [Google Scholar]

Analysis of Social Media Usage and Relationship to Profit Margin among Insurance Companies
Katherine Taken Smith & L. Murphy Smith [Publisher] [Google Scholar]

Evaluating Sales Training Effectiveness at the Reaction and Learning Levels
Ashraf M. Attia, Earl D. Honeycutt Jr., Rana Fakhr & Sharon K. Hodge [Publisher] [Google Scholar]