Intl J Bank Mar


International Journal of Bank Marketing, 39(3)


Developing corporate social responsibility in financial services
Linda Deigh, Jillian Dawes Farquhar [Google Scholar]

Traditional-bank customers’ digital-only bank resistance: evidence from South Africa
Jacques Nel, Christo Boshoff [Google Scholar]

Guest editorial
Estelle van Tonder, Daniƫl Johannes Petzer, Jillian Dawes Farquhar [Google Scholar]

The effect of nWOM firestorms on South African retail banking
James Lappeman, Robyn Clark, Jordan Evans, Lara Sierra-Rubia [Google Scholar]

Building blocks of financial inclusion through customer experience value at financial touchpoints in Southern Africa
Nkosinathi Sithole, Gillian Sullivan Mort, Clare D’Souza [Google Scholar]

Financial well-being of customer-to-customer co-creation experience: a comparative qualitative focus group study of savings/credit groups
Nkosinathi Sithole, Gillian Sullivan Mort, Clare D’Souza [Google Scholar]

Marketing bank services to financially vulnerable customers: evidence from an emerging economy
Emmanuel Mogaji, Ogechi Adeola, Robert Ebo Hinson, Nguyen Phong Nguyen, Arinze Christian Nwoba, Taiwo O. Soetan [Google Scholar]