INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

---

https://www.emerald.com/insight/publication/issn/1757-5818/vol/32/iss/4

Creating a compassion system to achieve efficiency and quality in health care delivery
—Timothy J. Vogus, Laura E. McClelland, Yuna S.H. Lee, Kathleen L. McFadden, Xinyu Hu [Google Scholar]

Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement
—Jonathan J. Baker, Treasa Kearney, Gaurangi Laud, Maria Holmlund [Google Scholar]

From third party to significant other for service encounters: a systematic review on third-party roles and their implications
—Liliane Abboud, Nabila As’ad, Nicola Bilstein, Annelies Costers, Bieke Henkens, Katrien Verleye [Google Scholar]

Using AI to predict service agent stress from emotion patterns in service interactions
—Stefano Bromuri, Alexander P. Henkel, Deniz Iren, Visara Urovi [Google Scholar]

Impact of network effects on service provider performance in digital business platforms
—Khadija Ali Vakeel, Edward C. Malthouse, Aimei Yang [Google Scholar]

Transforming into a platform provider: strategic options for industrial smart service providers
—Daniel Beverungen, Dennis Kundisch, Nancy Wünderlich [Google Scholar]

Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET)
—Susan Stead, Gaby Odekerken-Schröder, Dominik Mahr [Google Scholar]